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Distance contract

The seller of the goods offered in this online store, SIA Kanclers, Registration number 43603014262, legal address Katoļu iela 7, Jelgava, LV 3001, contact information Ilva Mieze, tel. 29282298, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Ordering, delivery, and payment procedure

The Buyer orders goods through this website, indicating the type and quantity of goods to be purchased. The Buyer has the option to pay for the goods using the payment tools integrated into the online store or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature.

The Seller ensures the delivery of goods within [number of days] days from the moment payment for the goods is received, coordinating the delivery time with the Buyer.

Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of withdrawal to the Seller. The Seller sends the withdrawal letter form to the Buyer via e-mail upon the Buyer's request.

The Buyer's obligation is to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses incurred in connection with sending the goods back to the Seller shall be covered by the Buyer.

The Buyer cannot exercise the right of withdrawal if:

  • the ordered goods, due to their nature, cannot be returned, or are perishable or quickly consumed;
  • the ordered goods are made specifically for the Buyer as an individual order;
  • the buyer has opened the packaging of an audio or video recording, or computer software.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal”. The Seller reserves the right to refuse the Buyer the exercise of the right of withdrawal or to withhold a compensation fee if the goods are damaged, treated negligently during use, or instructions are not followed, if the original packaging of the goods is lost, or if its packaging is significantly damaged.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that they have read and agree that the data provided by them is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of regulatory acts. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

The Buyer can familiarize themselves with detailed information about the processing of personal data in the online store section https://kanclers.lv/privatuma-politika.